Right of Withdrawal

Instructions for Cancellation

Consumers, i.e. any individual acting for purposes which are fully or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Right to Cancel

You have the right to cancel the contract within 14 days without giving any specific reason.

The cancellation period will expire after 14 days from the date of your inquiry or when a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right to cancel, you must inform us (EPODEX United Kingdom, E-Mail: support@epodex.com) of your decision to cancel the contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached sample cancellation form, but it is not obligatory.

In order to meet the cancellation deadline, it is crucial that you send your communication concerning your exercise of right to cancel before the cancellation period has expired.

B. Effects of Cancellation

If you cancel the contract we will reimburse any and all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel the contract. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have agreed otherwise. In any event you will not incur any fees as a result of the reimbursement. However, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is received first.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days have expired.

You bear the direct costs of returning the goods. The direct costs of returning goods which are unsuitable for a return shipment by post, due to their nature (goods delivered by transport agency), are estimated at around a maximum of £80.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

C. Exclusion and/or Premature Expiration of Right to Cancel

The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

The right to cancel ceases to be available in the case of any sales contract , if the goods become mixed inseparably (according to their nature) with other items after delivery.

D. General Information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above information in section 1 and 2 is not a pre-condition for effectively exercising your right to

Cancellation Form

If you wish to cancel the contract, please complete and submit this form.

Duisburgerstraße 36
47829 Krefeld
E-Mail: support@epodex.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),



Order number: ____________

Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate

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