Terms and Conditions.
The following terms and conditions apply to all orders via the online shop of EPODEX GmbH.
2 Conclusion of a contract, storage of the contract text
2.1 The following provisions regarding the conclusion of the contract apply to orders via our Internet shop http://www.epodex.com.
2.2 If the contract is concluded, the contract with EPODEX is concluded. The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. By ordering the desired products, you make a binding offer to conclude a purchase contract.
The order is made in the following steps:
- Selection of the desired goods
- Confirm by clicking on the “Order” button
- Checking the details in the shopping cart
- Operation of the button “to checkout”
- Registration in the online shop after registration and entry of the registration details (e-mail address / user name and password).
- Binding dispatch of the order by clicking on the button “Order Paid”
- We confirm the receipt of the order directly by an automatically generated e-mail (order confirmation).
We save the contract text and send you the order data and our terms and conditions by e-mail. You can also view the terms and conditions at https://epodex.com/agb. You can view your past orders in our customer area under My Account -> My Orders.
3 prices, shipping costs, payment, due date
The prices listed in the offer at the time of the order apply. The prices quoted are final prices, that is, they include the respectively valid German VAT. Until the full payment of the purchase price, the goods remain our property.
You have the option of payment in advance, cash on delivery, direct transfer, AmazonPay and PayPal. By collection of order cash payment is possible. If you have chosen to pay in advance, you agree to pay the purchase price immediately after conclusion of the contract. The products will be shipped to our account after successful receipt of money.
The goods will be delivered within 4 working days. In this case, the delivery period begins, in the case of payment in advance, on the day following the payment order to the bank charged with the transfer and for all other payment methods the day after conclusion of the contract. If the deadline ends on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.
5 Retention of title
We reserve the ownership of the product until full payment of the invoice amount. If you are in default of payment with us, all existing claims become due immediately.
6 cancellation policy
When buying a product, you have a legal right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery.
All RAL colors of the RAL 1000 to RAL 9000 series as well as all the colors specially mixed according to the customer’s wishes are produced individually for you. You therefore have no right of revocation and no right of return.
Please note that the cancellation address differs from the main business address.
To exercise your right of withdrawal, please contact us at
EPODEX GmbH (limited liability)
By means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed cancellation form. This is not mandatory. You can electronically complete and submit the withdrawal form or any other unequivocal statement via the contact form on our website.
If you make use of this option, we will immediately send you (for example by email) a confirmation of receipt of your cancellation. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
7.1 All information on the suitability, processing and use of our products, technical advice and other information is given to the best of our knowledge but does not exempt you from your own tests and trials.
7.2 In the event of defects in the delivered products, you can first of all request repair or replacement. All other warranty claims are excluded in this respect. If the repair or replacement delivery fails, you can either request a credit note or a reduction or a change.
7.3 You undertake to inspect the product immediately upon receipt of delivery and to notify us of any defects immediately or not later than 3 days after receipt of the goods, in writing, enclosing supporting documents.
7.4 We are not liable for negligence of your vicarious agents, unless executives are acting, and essentials of the contract are not affected.
8 customer service
Our customer service is available on weekdays from 10:00 to 18:00 under
Telephone: +49 2842 12 19 594
8 Contract law, contract language, applicable law and jurisdiction, severability clause
9.1 German law applies to the conclusion and execution of all contracts. The validity of the UN sales law is excluded. Jurisdiction is, as far as legally permissible, Dusseldorf.
9.2 The contract language is German only.
9.3 Should one or more provisions of these General Terms and Conditions be ineffective, this will not result in the invalidity of the entire contract. The ineffective regulation will be replaced by the pertinent statutory regulation.